If you would like to request a refund, then we would need to investigate this for you. Your satisfaction with the work provided is very important to us.

If your essay does not meet the grade, we ask that you attach the work you have completed yourself, alongside the confirmation of the grade you have received and the feedback from your tutor explaining why you have received this grade. This is so our Aftercare team can thoroughly review this for you. Once this has been fully reviewed, someone in the Aftercare team will contact you to discuss this further.

How to request a refund

You can request a refund at any time by logging into your control panel.

1. Log in to your online account.
2. Find your order and click the leave feedback button.
3. Select Discuss your order. 
4. Select 'Report a problem'.
5. Explain the problems with your work and why you believe you are entitled to a refund.

Tip: Attach the work you have completed yourself, alongside the confirmation of the grade you have received and the feedback from your tutor explaining why you have received this grade (if this is relevant to your request).