NursingAnswers Terms & Conditions
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Our Agreement to Act as Agency, acting on authority of the Principal, with You (the "Customer")
- NursingAnswers acts as an agent for qualified experts to sell original work to their customers.
- The Customer engages NursingAnswers (the "Agency") to locate an expert (the "Principal") in order to
carry out research and/or assessment services (the "Work") for the Customer during the term of the agreement in
accordance with these provisions.
- “BUSINESS BLISS CONSULTANTS FZE” of Creative Tower, Fujairah, PO Box 4422, UAE maintains the nursinganswers.net Website ("Site").
- The Principal authorises the Agency to process various actions under this agreement on their behalf.
- The Agency is entitled to refuse any order at their discretion and in such cases will refund any payment made
by the Customer in respect of that order.
- The prices and delivery times quoted on the Agency's website are illustrative. If an alternative price and/or
delivery time offered to the Customer is unacceptable, the Agency will refund any payment made by the Customer
in respect of that order.
- In the event that the Customer is not satisfied that the Work meets the quality standard they have ordered,
the Customer will have the remedies available to them as set out in this agreement.
- The Customer is not permitted to make direct contact with the Principal -- the Agency will act as an
intermediary between the Customer and the Principal.
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Term of Appointment
- The appointment agreement between the Customer and the Agency (collectively the "Parties") shall commence once
the Agency have received payment for the order and allocated the order to the Principal ("the Commencement
Date").
- The Agreement will continue between the Parties until the time period allowed for amendments has expired,
notwithstanding the subsisting clauses stated below, unless terminated sooner by either party in accordance with
these provisions.
- The following clauses will succeed following termination of the agreement between the Parties: 6. (Personal
Information and Data Protection), 8. (Amendments to Completed Orders), 13 (Copyright), 15-18 (Refunds and
Promises) and 19.
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Agency Services
- In order to provide research and/or assessment services to fulfil the Customer's Order, the Agency will
allocate a suitably qualified expert which it deems to hold appropriate levels of qualification and experience
to undertake the Customer's Order.
- The Agency undertakes to exercise all reasonable skill and judgement in allocating a suitable expert, having
regard to the available experts' qualifications, experience and quality record with us, and to any available
information the Agency has about the Customer's degree or course.
- Once the Agency has allocated an order to the Expert, the Customer acknowledges that the Order is binding and
cannot be cancelled.
- If the Agency has accepted a deposit from the Customer, the Customer agrees that the balance outstanding will
be paid to the Agency at least 24 hours prior to the date on which their Order is due. If the full balance
outstanding is not paid to the Agency in accordance with this term, a delay in the delivery of the Customer's
Work may result.
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Co-operation
- The Customer will give the Agency clear briefings and ensure that all the facts given about the Order are
accurate.
- The Agency will co-operate fully with the Customer and use reasonable care and skill to make the Order
provided as successful as is to be expected from a competent research agency. The Customer will help the Agency
do this by making available to the Agency all relevant information at the beginning of the transaction and
co-operating with the Agency throughout the transaction should the Principal require any further information or
guidance.
- The Customer acknowledges that failure to provide such information or guidance during the course of the
transaction may delay the delivery of their Work, and that the Agency will not be held responsible for any loss
or damage caused as a result of such delay. In such cases, the 'Completion on Time Promise' will not apply.
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Approvals and Authority
- Where the Principal or the Agency requires confirmation of any particular detail they will contact the
Customer using the email address or telephone number provided by the Customer.
- The Customer acknowledges that the Agency may accept instructions received using these modes of contact and
may reasonably assume that those instructions are generated from the Customer.
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Personal Information and Data Protection
- The Agency undertakes to collect, hold and use all data provided by the Customer and the Principal in
accordance with obligations under the Data Protection Act 2018 and the General Data Protection Regulation (Reg
EU 2016/679) ("GDPR").
- The Agency is the data controller for the purposes of GDPR in relation to any data shared between the Customer
and Principal and the Agency assumes all responsibilities and obligations related with the role of data
controller.
- The Principal is a data processor for the purposes of GDPR in relation to any Customer data shared with them
and assumes all responsibilities and obligations related to the role of a data processor.
- Personal data is obtained, held and processed for the purposes of processing payments, processing Orders at
all stages and communications that are opted into.
- The Agency operates a privacy policy which is available on the Agency's websites and a copy can be provided on
request.
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Changes to Work in Progress
- The Customer may request changes to their Order specification after the Order has been assigned to an expert,
but these changes are subject to agreement with the Principal. Requests for changes to the Order specification
are not confirmed unless, and until, they have been agreed to by the Principal.
- The Customer may provide the Principal with additional supporting information shortly after the Commencement
Date, provided that this does not add to or conflict with the details contained in their original Order
specification.
- If the Customer provides additional information or instruction after an order has been allocated to the
Principal, and this does conflict with the details contained in the original Order specification, the Principal
may request an additional cost to cover any extra time needed to adapt to the new Order specifications. Any
additional costs will be negotiated on behalf of the Principal by the Agency and the Customer can choose whether
to proceed with the change to the Order specification for the final quoted cost. The Customer understands that
this may result in a delay in the delivery of their Work for which the Principal/Agency will not be held
responsible.
- In instances where a change in Order specification takes place during the progress of an Order, the delivery
date may be changed at the discretion of the Agency on behalf of the Principal. Any change in the delivery date
will be reasonable and based on all the circumstances. Under these circumstances, the 'Completion on Time'
Promise will not be payable.
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Amendments to Completed Orders
- The Agency agrees that if the Customer believes that their completed Work does not meet the Order
specification and/or the promises of the Principal as set out on the Agency website, the Customer may request
amendments to the Work within 7 days of the delivery date, or longer if they have specifically paid to extend
the amendments period. Such amendments will be made free of charge to the Customer.
- The Customer is permitted to make one request, via the Customer Control Panel, containing all details of the
required amendments. This will be sent to the Principal for comment.
- If the Principal does not agree with the Customer's request, they will be given the opportunity to comment on
it. In the event that agreement cannot be reached between Principal and Customer regarding the amendments, the
Agency will assess the dispute and their decision will be final. They may, at their discretion, refer the matter
to a different expert for assessment, in which case the decision of that expert will be binding on both parties.
- If the Principal fails to comply fully with the Customer's reasonable request for amendments, the Customer is
permitted to request again that the Work is amended until the request has been fully dealt with.
- If the request to amend the Work falls outside of the time allowed for amendments, or if the Customer asks for
amendments that do not relate to their original Order specification, the Principal at their discretion may offer
a quote for the completion of the changes or additional work, and the Customer may choose whether or not to
accept this. The Customer acknowledges that they may be required to make payment for such changes prior to the
additional work being commenced.
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Fees
- The Agency's commission charges for their services, the Principal's charges for their services and charges for
VAT are shown as an aggregate amount on the Agency's website.
- If the Customer should require their Work to be amended in such a way that is inconsistent with their original
Order specification, such amendments will be put to the Principal, who may set their own rate for completing
them and the Agency's fee will then be calculated proportionate to that fee.
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Value Added Tax
- VAT is included in the prices quoted by the Agency, where appropriate, at the rate prevailing from time to
time.
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Terms of Payment
- Unless payment is taken at the time of placing an order, once the Agency has found a suitably qualified and
experienced expert to undertake the Customer's order, they will contact the Customer by email to take payment.
- If, at their discretion, the Agency accepts a deposit rather than the full value of the Order, the Customer
acknowledges that the full balance will remain outstanding at all times and will be paid to the Agency before
the delivery date for the Work.
- The Customer agrees that once an Order is paid for then the expert allocated by the Agency begins work on that
Order, and that the Order may not be cancelled or refunded. Until payment or a deposit has been made and the
Order has been allocated to an expert, the Customer may choose to continue with the Order or to cancel the Order
at any time.
- The Customer agrees to be bound by the Agency's refund policies and acknowledges that due to the highly
specialised and individual nature of the services that full refunds will only be given in the circumstances
outlined in these terms, or other circumstances that occur, in which event any refund or discount is given at
the discretion of the Agency.
- Visa or MasterCard debit and credit cards in USD, AED, & GBP will be accepted for payment
- We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
- Cardholder must retain a copy of transaction records and Merchant policies and rules
- User is responsible for maintaining the confidentiality of his account
- Once the payment is made, the confirmation notice will be sent to the Customer via email within 24 hours of receipt of payment.
- These terms must be read subject to the 'Payment Up Front' terms (Section 12 of this Agreement).
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Payment Up Front
- The Customer may be invited to pay for their order in advance of the Agency formally securing an expert to
complete the Work.
- The Customer acknowledges that where payment has been made in advance of securing an expert, the Agency cannot
guarantee that they will secure a suitable available expert to complete the Work.
- In the event that the Customer makes a payment in advance and the Agency cannot secure an expert to complete
the Work, the Agency will offer the Customer a full refund of the payment made in advance.
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Copyright and Fair Usage
- The Customer acknowledges that they do not obtain the copyright to the Work supplied through the Agency's
services and at all times, copyright remains with the Principal.
- The Customer acquires an exclusive licence, by assignment by the Principal, to own a copy of the Work for
academic purposes to use as an example/model answer. The Customer does not acquire the copyright or the rights
to submit the Work, in whole, or in part, as their own. In addition, the Customer undertakes not to carry out
any unauthorised distribution, display, or resale of the Work and the Customer agrees to handle the Work in a
way that fully respects the fact that the Customer does not hold the copyright to the Work.
- The Customer is not permitted to pass the Work off as their own, as they do not hold the copyright to the Work
and this is a violation of the terms of use.
- The Agency displays the Fair Use Policy on its website and the Customer agrees to read, understand and follow
the Fair Use Policy as a condition of using the service.
- The Customer agrees that if they hand in the Work supplied by the Principal as their own, either in whole or
in part, that they are in breach of copyright and that they will automatically forfeit all of their rights under
these terms and conditions. Any further remedy following such instances is entirely at the discretion of the
Agency.
- The Customer acknowledges that the Agency, its employees and the experts do not support or condone plagiarism,
and that the Agency reserves the right to refuse supply of services to those suspected of such behaviour. The
Customer accepts that the Agency offers a service that locates suitably qualified experts for the provision of
independent personalised research services in order to help students learn and to advance educational standards.
- The Customer acknowledges that if the Agency suspects that any essays or materials are being used in violation
of the above rules then the Agency has the right to refuse to facilitate or process further work for the person
or organisation involved and the Agency bears no liability for any such undetected and/or unauthorised use.
- The Agency agrees that all Work supplied through its service will not be resold, or distributed, for
remuneration or otherwise after its completion. The Agency also undertakes that Work will not be placed on any
website or essay bank after it has been completed. The Principal agrees to never publish, resell, share or
otherwise redistribute any Work that has been submitted and/or sold through the Agency.
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Final Mark Awarded
- The Customer agrees that the quality standard that is ordered is not a guarantee of the mark they will receive
when submitting their own piece of work, nor any guarantee of the Customer's final degree mark.
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Refunds
- The Agency is authorised by the Principal to investigate, process and adjudicate refund requests under the
main Promises detailed at Clauses 16-18 of this agreement.
- The Agency is authorised by the Principal to investigate, process and adjudicate refund requests for any other
reason for which the Customer feels that the Principal has not met their obligations under this agreement and as
part of the Order specifications.
- The Agency undertakes to process such requests in compliance with existing consumer protection legislation and
contractual principles. The Agency undertakes to reach a fair resolution in all circumstances, taking into
account fairness to both the Customer and the Principal.
- If the Agency agrees to refund the Customer in full or part, refunds will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed.
If the Customer deposited the fee directly into the Agency's bank account, the Agency will offer the Customer a
choice of refund via bank transfer or credit towards a future order. All refunds are made at the discretion of
the Agency.
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Delivery - "Completion on Time Promise"
- The Agency agrees to facilitate delivery of all Work before midnight on the due date, unless the due date
falls on a Bank Holiday, Christmas Day, Boxing Day or New Year's Day ("a Non-Working Day"), in which case the
Work will be delivered the following day before midnight.
- On occasion, the Agency may deem further days to be Non-Working Days for the purposes of 16.1 above. These
will be communicated by placing a notice on the service website.
- The Agency undertakes that all Work will be completed by the Principal on time or they will refund the
Customer's money in full and deliver their Work for free.
- The relevant due date for the purposes of this promise is the Customer due date that is set on the Order. This
is initially set when the Order is allocated to the Principal.
- Where a variation to the relevant due date is agreed between the Agency and the Customer, the Completion on
Time Promise applies to the rearranged Customer due date.
- The Agency will not be held liable under this promise for any lateness due to technical problems that may
arise due to third parties or otherwise, including, but not limited to issues caused by Internet Service
Providers, Mail Account Providers, Database Software, Incompatible Formats and Hosting Providers.
- The Agency undertakes that if such technical problems occur with a system that they are directly responsible
for or that third party contractors provide them with, then they will on request provide reasonable proof of
these technical problems, so far as such proof is available, or will otherwise honour their Completion On Time
Promise in full.
- The Agency is not liable under this promise where any delay is caused by the death or illness of the Principal
or their immediate family.
- If the Customer does not receive their Work on the due date, they agree to contact the Agency through the
Customer Control Panel the next day (or the next day after a Non-Working Day) to work with them to overcome the
technical difficulties. A representative will then assist them on the phone or through the Customer Control
Panel until they are able to receive the Work. The Agency will provide proof upon request, where available, of
any technical difficulties, death or illness.
- If the Customer decides to wait longer to inform the Agency of non-delivery, they agree that they do so at
their own risk and that the Agency will not be held liable for any delay of the Customer to contact them about
non- or late delivery. If requested, the Agency will provide proof that either the Work was completed by the
Principal on time and uploaded, or that the Work was made available to the Customer on time, or proof that
technical difficulties, death or illness prevented the Work being available on time. If the Agency is able to
prove at least one of these then the Customer will not be entitled to any refund or discount; otherwise, if the
Agency cannot prove at least one of these occurrences, the Customer will receive a full refund and their Work
for free. The Customer agrees that they cannot seek any other recourse to a refund for delivery problems.
- The Agency will have no obligations whatsoever in relation to the Completion on Time Promise if the delay in
the delivery of the Work is as a result of the Customer's actions - including but not limited to where the
Customer has failed to pay an outstanding balance due in relation to the Order, sent in extra information after
the order has started or changed any elements of the order instructions. Delays on the part of the Customer may
result in the relevant due date being changed according to the extent of the delay without activating the
Completion On Time Promise.
- Where the Customer has agreed with the Principal for 'staggered delivery', the Completion on Time Promise
relates to the final delivery date of the Work and not to the delivery of individual components of the Work.
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Plagiarism - "£5,000 No Plagiarism Promise"
- The £5,000 No Plagiarism Promise applies when the Customer detects plagiarism in the Work.
- Where the Customer detects serious or substantial plagiarism in the Work, the Principal will pay the Customer
the sum of £5,000.
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'Plagiarism' includes where the Principal:
- Passes off someone else's words as their own
- Passes off someone else's ideas as their own
- Rewords a source but retains the original ideas it contains, without giving due credit
- Fails to put a quote in quotation marks
- Copies large sections of someone else's words or ideas, even if credit is given or quotation marks are
used
- Gives incorrect information about the source of a quotation - for example, citing a source that the real
author has found and used, that the Principal does not have a copy of
- Changes the words but copies the sentence structure of a source without giving credit
- Where there is a discrepancy as to whether the Customer's findings constitute Plagiarism or not, the Agency
will carefully review the Work and make a decision, having regard to all relevant circumstances and making
reference to a qualified expert where they deem it necessary to do so. In such circumstances, the Agency's
decision will be final.
- In all cases, no finding of Plagiarism will be made where the Customer has specifically requested that the
Principal incorporate material in a way that the Agency would otherwise deem to be Plagiarism.
- In all cases, where the alleged Plagiarism is minor, or it is reasonably obvious that the alleged Plagiarism
is as a result of a mistake, the £5,000 No Plagiarism Promise will not be payable.
- Where the Principal contends that the alleged Plagiarism is as a result of a mistake, the Agency will
carefully review the Work and make a decision, having regard to all relevant circumstances and the Principal's
history with the Agency, and make reference to a qualified expert where they deem it necessary to do so. In such
circumstances, the Agency's decision as to whether the promise is payable or not will be final.
- The promise will not apply in circumstances where the Agency detects plagiarism and contacts the Customer to
inform them of this, in advance of the Customer contacting the Agency about that plagiarism. In such
circumstances, a rewrite will be provided where requested by the Customer.
- The Agency agrees that if a Principal is responsible for a confirmed Plagiarism offence who fails to award the
£5,000 compensation, then they will provide all reasonable assistance to the Customer including the
provision of a copy of the Principal's contract with the Agency, and the Principal's name and address, for the
Customer to bring a remedial action directly. The Agency is not responsible for reimbursing the Customer with
the £5,000 compensation. However, if the plagiarism bond becomes payable and the Agency holds sums that
are due to the Principal, the Agency undertakes to retain those funds until the Principal has paid the Customer
the plagiarism bond or, if this is not forthcoming, to release those funds (up to the value of the plagiarism
bond) to the Customer after a reasonable period of time and on reasonable notice to the Principal. If the Agency
is subsequently involved in litigation as a result of holding these funds, it reserves the right to pay these
into Court.
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Level Requested Promise
- The Level Requested Promise applies where the Principal's final Work does not meet the ordered grade, in which
case the Customer is entitled to a full refund of the purchase price, subject to 18.2 below.
- For orders at the Undergraduate First, Masters Distinction or similar top grade boundaries, the refund amount
will be the difference between the order cost paid and the cost that the order would have been if ordered at the
grade the completed Work is deemed to be.
- This promise is effective for 3 calendar months from the Customer due date agreed for the order.
- For orders placed at Upper 1st level, the Work is guaranteed to 1st standard only. If the Work is determined
to be at 1st class level, no refund is due.
- Where the Customer wishes to dispute the quality standard of the Work under this promise, they must provide
the Agency with credible evidence. Where this is based on the result achieved for the assignment, we require a
copy of tutor feedback, proof of grade achieved and a copy of the work submitted. Where this is not based on an
official result achieved, the Customer must provide reasons and justification that are capable of being
evaluated and reviewed to determine entitlement to a refund under this promise.
- A complaint must be raised and substantiated within 3 calendar months of the delivery date agreed for the
order in order to be eligible for a refund. Complaints received after that date has passed, but found to be
valid, may be entitled to a credit voucher of up to a maximum of two thirds of the order value.
- All supporting evidence supplied in relation to a refund claim will be carefully reviewed and assessed by the
Agency, having regard to all relevant circumstances and making reference to a qualified expert where they deem
it necessary to do so.
- If the Customer has in their possession any evidence whatsoever that the Work does not meet the quality
standard ordered, it is a condition of this agreement that such evidence must be submitted to the Agency
promptly and the Agency will take this evidence into account when reaching a decision. All such evidence will be
treated with absolute confidentiality.
- If the Work is determined to be below the quality standard ordered but the reason for this is that the
Customer made requests in their Order specification, including correspondence and amendment requests, that had
the effect of lowering the quality standard of the Work, and had these requests not been complied with by the
Principal it is likely, on a balance of probabilities, that the Work would have met the required quality
standard, no refund is due.
- If the Work is determined to be below the quality standard ordered, but the reason for this is that the
Customer made requests in their Order specification that were open to interpretation or ambiguity, then no
refund is due.
- If the Work is determined to be below the quality standard ordered in light of the course, module or
assignment instructions, but the reason for this is that the Customer's order instructions were incomplete or in
any way different from their full requirements for the assignment, no refund is due.
- In all cases, the Agency's decision is final but the Agency will provide the Customer with sufficiently
detailed information as to how it reached its decision, including, if applicable, a copy of any expert's report
that has been commissioned.
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General
- United Arab Emirates is our country of domicile. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
- Customer using the website who are minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
- The Agency's hours of opening are 9am - 6pm Monday to Friday and 10am - 6pm Saturday. The
Agency is not open on Non-Working Days, as defined in 16.1. The Agency may also from time to time declare
normally Working Days as Non-Working Days by placing a notice on the service website. Any service or support
offered on a Non-Working Day is entirely at the discretion of the Agency.
- Due to the popularity of the Agency's services, telephone and email support requests cannot always be dealt
with immediately, but the Agency pledges to make all reasonable endeavours to respond to the Customer's requests
expeditiously and to deal with urgent requests promptly.
- The Customer undertakes that any decision to rely on the research provided through the Agency to an extent
that any delay in delivery may cause the Customer's deadlines to be missed is done so at their own risk, and
that the Agency, its employees and experts shall not be liable for any aforesaid lateness in delivery, except
for that provided for in these terms.
- The Customer agrees that all views expressed by the Agency, its employees and experts about the use of its
service are given as opinions only and do not constitute advice. Equally, the Customer accepts that all
statements and views expressed by the Agency's marketing agents and affiliates are not endorsed by the Agency
and may not accurately reflect the policies and regulations of the Agency.
- The Customer undertakes to check their university guidelines and regulations before ordering and to fully
satisfy themselves of their individual institute or universities rules, regulations and guidelines. The Customer
acknowledges that any decision to use an expert's research services is made on their own initiative and agrees
that the Agency, its employees and experts are in no way to be held liable for any decision to use its services
that may be in contrary or in breach of the Customer's institution or university rules, regulations or
guidelines.
- The Customer accepts that the Agency provides all services subject to availability and that the Work supplied
is provided strictly as academic support and as such do not constitute professional advice.
- The Customer agrees that, whilst every effort is made to ensure that all Work is completely accurately and
fully custom written, inaccuracies may from time to time occur and that the Agency, its employees and experts
will not be held responsible, bar free amendments as allowed by these terms and a discretionary discount, for
such occurrences.
- The Agency reserves the right to refuse any order and/or to refuse to enter into an agreement with any
Customer and all terms in this agreement are subject to this reservation.
- The Agency reserves the right, on behalf of the Principal, to refuse to continue with any order if it has
reason to believe that the Customer intends to use the Work supplied by the Agency in contravention of these
terms or of the Agency's Fair Use Policy.
- Both parties agree that these terms and conditions are intended to be legally binding from the Commencement
Date.
- These terms represent the entire terms that exist between the Principal/Agency and the Customer from the
Commencement Date and supersede and replace any prior written or oral agreements, representations or
understandings between them.
- The parties, in entering into an agreement for the location of an expert to provide research services, confirm
that they do not do so on the basis of any representation that is not expressly incorporated into these terms.
- For the purposes of the Contracts (Rights of Third Parties) Act 1999, the Parties do not intend to, and do
not, give any person who is not a party to the agreement between the parties any right to enforce any of its
provisions.
- If any provision of the Agreement between the Customer and the Agency is prohibited by law or judged by a
court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the
agreement and rendered ineffective as far as possible without modifying the remaining provisions of the
agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of the
agreement.
- All calls are recorded for training and quality assurance purposes.
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Promotional Email Campaigns
- The Agency also offers student education related products such as plagiarism software, past papers, marking
and proofreading services.
- In the Customer account interface, you have the option to consent to the Agency contacting you by telephone,
email, and SMS/MMS to let you know about any goods, services or promotions which may be of interest to you.